HallowHaven™ Shipping Protection
HallowHaven™ Shipping Protection
Lost, Damaged Or Stolen? We Send Another
Add Shipping Protection to your order and it is covered from the moment it leaves us to the moment it reaches your door. If your parcel goes missing in transit, turns up damaged, or disappears off your porch after delivery, we replace it or refund you. You deal with us, not the carrier.
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HallowHaven™ Shipping Protection
Description
Description
Shipping Protection is a small add-on that covers your HallowHaven order while it is in transit and immediately after delivery. Add it to your cart alongside your set and it applies to that whole order.
If anything goes wrong on the way — the parcel is lost, it arrives damaged, or it is taken from your doorstep after being marked delivered — we sort it directly. No carrier claim forms, no waiting weeks for an investigation to close.
What's Covered
What's Covered
Parcels lost in transit and never delivered.
Orders that arrive damaged, including cracked lights, torn silhouette sheets and crushed packaging.
Parcels stolen from your doorstep after being marked as delivered.
Cover applies to the full value of the order it was added to.
What's Not Covered
What's Not Covered
Orders sent to an incorrect or incomplete address entered at checkout.
Damage caused after the set has been applied to a wall, or by use that does not follow the instructions.
Change of mind — that is what the 30-day guarantee is for, and it applies whether or not you add protection.
How To Make A Claim
How To Make A Claim
1. Email support@hallowhaven.shop with your order number.
2. If the order arrived damaged, attach a photo. If it is lost or stolen, just tell us what happened.
3. Tell us whether you would rather have a replacement or a refund.
4. We handle it from there. Please get in touch within 30 days of the delivery date.
Why Add Protection
Five dollars against the one thing you cannot control — what happens to your parcel once it leaves us.
How A Claim Works
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STEP 1
Email Us
Send your order number to support@hallowhaven.shop and tell us what went wrong.
Add a photo if the order arrived damaged.
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STEP 2
We Check It
We look it up against your order and the tracking. Usually that is all it takes.
No claim forms and no carrier reference numbers needed from you.
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STEP 3
Choose Your Fix
Tell us whether you would rather have a replacement sent out or the order refunded.
Either way it is your call, not ours.
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STEP 4
Sorted
Your replacement ships, or your refund goes back to the original payment method.
We email you either way so you are not left guessing.
FREQUENTLY ASKED QUESTIONS
What does Shipping Protection actually cover?
What does Shipping Protection actually cover?
Three things: parcels lost in transit, orders that arrive damaged, and parcels stolen from your doorstep after being marked delivered. It covers the full value of the order you added it to.
My order already ships free — do I still need this?
My order already ships free — do I still need this?
Free shipping and insured shipping are not the same thing. Free means you do not pay postage; it does not mean the parcel is covered if it goes missing or turns up smashed. Protection is what covers the value of what is inside.
How long do I have to report a problem?
How long do I have to report a problem?
Thirty days from the delivery date, or from the date it should have arrived if it never turned up. Email support@hallowhaven.shop with your order number and we will take it from there.
What happens if I do not add it?
What happens if I do not add it?
You still have your 30-day money-back guarantee, and if an order arrives damaged or faulty we will still put it right. What changes is lost and stolen parcels: without protection those are handled case by case and we may need to wait on the carrier before we can do anything.